We understand that a quick start time is essential to the success of your business. We employ a dedicated team to review and start your campaigns in a timely manner. When we receive an order, is rigorously scanned and put through a 10 point fraud check. This fraud check ensures that we maintain the highest quality network and protects our resellers from potential fraud that may affect them down the line. Because of this, the approval process can be slow at times. Your account will usually approve in a few hours time, bu no longer than one business day unless our system has detected a problem with the account. We typically schedule account activations at 8am and 4pm CST M-F. We also process approvals at 8 AM CST on Saturdays.
Orders containing adult content may be delayed due to the simple fact that not all members of our approval staff have agreed to view such material. We allow our staff to make these decisions on an individual basis.
If an issue arises on one of your accounts a member of our approval staff will contact you via an alert system. When an alert is entered into the system you are notified via e-mail and you will be notified when you first log into your reseller account. It is very important that you check your reseller account often to ensure that there are no issues with any order you placed.
Please note that live support operators cannot activate any campaign.